Our Values

Our services

We are committed to providing professional and honest feedback within 3 normal business days of receiving all the information required to make an assessment. Your assessment is based on our understanding and interpretation of the NZ Government Immigration policy and legislation at the time of your assessment and information provided by you. Please note that you are under no obligation to use our services following your assessment and are free to either lodge your own application, or use the services of another consultant. However, we hope you would entrust us with your application and invite you to test our service and integrity throughout the process.

Our licensed advisers strictly adhere to the IAA Code of Conduct

It is a requirement of the Immigration Adviser’s Authority (IAA) that no immigration services may be provided until the Company receives a written copy of the agreement entered into between the Company and the Client.
Please note you are not allowed to work in NZ without a work visa. A work visa entitles you to work for the employer stipulated on the visa. You may not work for another employer without a legal visa. Visitor Visa holders may not work in NZ. We strongly advise against resigning jobs or selling property until your visa is formally approved by Immigration NZ.

Performance Guarantee

Although it is not possible to guarantee the success of your application, we are happy to offer a performance guarantee on some of the categories related to your application. A successful outcome, however, depends on total honesty and commitment
We have a 100% belief in our level of service and are fully committed to all principles outlined in the Fair Trading Act 1986 121, Commenced: 1 March 1987
Clients must be completely honest when providing information related to their application. We are committed to offering you our best possible service at all times and as such, desire to protect both your integrity and ours. We guarantee an open and transparent process through regular communication. We will immediately provide updates as they become available.

Please note that your fee will not be refunded for any of the following reasons:

Should you provide any fraudulent or false information; Non-disclosure of any criminal conviction related to any person included in your application; Non-disclosure of a medical condition related to any person included in your application; Lack of independently verifiable evidence related to any employment matters on your application; Any change in Immigration policy after filing your application. We will immediately notify you in the event of policy change prior to filing your application in order to ensure new requirements are met. Your application will only be lodged if we are convinced that new criteria are met. Should your application be declined for any of the above reasons, you will not be entitled to a refund.

Security Policy

We guarantee all personal information received from you will be safely filed and stored. This information will only be released to relevant parties related to your application after obtaining written permission from you.

Prompt Attention to Complaints

If you are concerned about our services at any time, please let us know. We will take the necessary steps to ensure we understand your problem and do something about it. If the matter cannot be resolved to your satisfaction, arrange an appointment during which we will review and assess the situation and decide if or how the matter may be resolved. If a resolution remains impossible, you will be requested to put your complaint in writing to the Director who will formally respond. If this response is not acceptable, you may request for mediation by a third party or you may wish to make a formal complaint to:
The Registrar of the Immigration Advisers Authority (IAA)
PO Box 6222
Wellesley Street
Auckland.

It is a requirement of the Immigration Adviser’s Authority (IAA) that no immigration services may be provided until the Company receives a written copy of the agreement entered into between the Company and the Client.

Please note you are not allowed to work in NZ without a work visa. A work visa entitles you to work for the employer stipulated on the visa. You may not work for another employer without a legal visa. Visitor Visa holders may not work in NZ. We strongly advise against resigning jobs or selling property until your visa is formally approved by Immigration NZ.

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